Warranty Claim and Customer Complaints Procedure.
The following steps must be followed when making any claim in relation to Interseat products. We would like to ask that all purchasers acquaint themselves with the warranty conditions specific to their seating selections prior to submitting any claims.
All claims must be authorised by Interseat Pty Ltd in accordance with our Warranty Policy. Interseat Pty Ltd will not be liable for work carried out by any maintenance organisation unless prior approval for a claim has been requested and authorisation given.
Interseat Pty Ltd will, upon receipt of a notice in writing (Warranty Claim Form) from the Purchaser within the warranty period, replace or repair any defective seating component, or any defective material or workmanship in the seating.
All Interseat (Upholstered backs and bases) carry a conditional warranty of 2 years against material or manufacturing defects or malfunctions. This warranty excludes claims for damages caused by accidental, negligence, or improper handling of goods. This exclusion also extends to the improper use of chemicals, solvents, and damages caused by exposure to extreme heat or sunlight.
Interseat - Retractable Seating units carry a 10 year structural warranty. The structural warranty on retractable units cover material and manufacturing defect that result in a loss or reduction in the structural integrity of the seating unit.
The seating system must be fully manufactured by Interseat without any modification of any type, and installed by an authorised Interseat installation crew according to its application and operating instructions.
Repair costs cover only labour and parts required to restore the Interseat Retractable unit back to its condition before the breakdown or failure occurred. It does not cover secondary items such as loss of time or income etc.
For all warranty claims contact Interseat Global Pty Ltd on 07 4155 4125